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• ArcPad 7.0.1 Now Available (5th October, 2006)
  
• ArcGIS 9.1 Service Pack 2 Now Available (13 July, 2006)
  ESRI recommends that all ArcGIS 9.1 customers download and install this Service Pack, at their earliest convenience, to ensure the highest quality experience when working with ArcGIS 9.1.
• MapObjects 2.4 Now Available (6 June, 2006)
  
• ArcGIS 9.1 Service Pack 1 Now Available (19 December, 2005)
• ArcSDE 9.x General Update Patch (26th Sept, 2005)
• New Outlook of ESRI China (HK) Support Website (14th June, 2005)
• ArcGIS 9.1 is now available (25th May, 2005)
• Tracking Server is now available (13th May, 2005)
• ERDAS IMAGINE 8.7 Service Pack 2 is now available (1st May, 2005)

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Internet Technical Support System, iTSS for short, is a service provided to ESRI end users in Hong Kong and Macau who have subscribed our annual maintenance program for them to enjoy our technical support anywhere. By rendering technical questions via iTSS, you will get an incident number for searching and further inquiry of your submitted questions with our Technical Support website through internet, the dialogs between you and our technical staff are also recorded for your future reference.

Please click here to login to iTSS.

The following services provide you with comprehensive information related to our products:

• ESRI Online Support Center
• ESRI Knowledge Base (Technical Articles, White Papers, Documentations, etc.)
• ESRI User Discussion Forums
• ESRI Download Center (ArcScripts, Samples, Service Packs, etc.)
• ESRI Online Developer Help (ArcObjects Online, ArcXML Online, ArcSDE Online, etc)
• ESRI Developer Network
• ArcGIS Desktop Web Help

The following new Service Packs and Hot Fixes are available to download:

• Service Pack for SDE 9.2 Support in
  MapObjects 2.4
  (released on 23rd January, 2007)
• ArcSDE 9.1 General Update Patch 3
  (released on 31st October, 2006)
• ArcGIS Desktop 9.1 Convert Labels to Annotation and Area Text Display Patch
  (released on 6th October, 2006)
• ArcPad 7.0.1 Evaluation Copy
  (released on 5th October, 2006)
• ArcGIS Extensions: Evaluation Software and No Cost Add-Ons
  (released on 26th September, 2006)

For the availability of additional Patches or Service Packs, check here periodically.

• Merge DGN and Coverage Files to Single Shapefile in ArcGIS Desktop
  (Release on 29th December, 2006)
• Attribute Editing For Extrusion In ArcScene
  (Release on 18th July, 2006)
• Map Grid Label Tool
  (Release on 30th September, 2005)
• Layer Transformation Tool
  (Release on30th September, 2005)
• apDatum Editor for ArcPad 6
  (Release on 30th September, 2005)

• Data Export & Import Options to Enterprise Geodatabase using ArcCatalog
• Creating Graph for a Single Field in an Attribute Table in ArcGIS Desktop
• Transforming WGS84 Lat Long to HK1980G NE
• Tips and Tricks on using ArcSketch
• Tips on Loading and Storing Raster Data to RDBMS via ArcSDE